Frequently asked questions

Choose a package in the catalog, set the scent and any add-ons, then continue to checkout. Fill in your details and pickup schedule, and send the order. Our team will contact you to confirm.

Not yet. The website shows catalog prices per unit. The final total follows the weighing or inspection when we receive your laundry. If there is a difference, we confirm with you before continuing.

Each package has its own estimate, from around six hours for the express package to several days for specialist care. Those figures are estimates, not guarantees.

No. Each customer's laundry is processed in its own machine.

We will tell you before pushing a process that risks damaging the fabric. Not every stain — especially an old one, or one that has been ironed over — can be removed completely.

Report it within 2x24 hours of receiving your laundry, with photos and your order reference. The procedure and compensation limits are set out on the Claims Policy page.

Payment is currently by cash or bank transfer on delivery. Automatic online payment on the website is not live yet.

Yes. Choose the Fragrance Free option when ordering. The baby clothing package uses it by default.

Service areas are being finalised and will be published on the About page. In the meantime, send us your address through the contact page and we will check availability.

The details you enter are used to process your order and to contact you. The specifics are in the Privacy Policy.