We try to handle every order carefully, but mistakes remain possible. This page explains what you can do when the result is not right.
1. Reporting deadline
- Report within 2x24 hours of receiving your laundry. After that window it becomes difficult for us to establish that the cause lies in our process.
- Include your order reference, photos of the item's condition, and a short description of the problem.
2. Unsatisfactory results
- If the laundry is not clean or not neat enough, we will redo it at no extra charge, provided the fabric can still take it.
- Redo work is scheduled according to available queue capacity.
3. Damage
- Where damage is shown to have come from our process, we will discuss compensation with you in writing.
- The amount takes into account the item's age, its original condition, and its fair value at the time — not its original purchase price.
- Compensation does not apply to damage caused by fabric defects, fair wear and tear, an inaccurate care label, or objects left inside the laundry.
4. Loss
- If an item cannot be located, we will search for it first and report back on the outcome.
- If it remains missing, compensation is discussed on the same basis as for damage.
5. Cancelling an order
- An order can be cancelled at no cost as long as the laundry has not been collected.
- Once processing has begun, cancellation is calculated according to the stage already completed.
6. How to submit a claim
- Email the address below with a subject line beginning with the word CLAIM, attaching your order reference and photos.
- We will reply in writing. Every claim is handled on the available evidence and discussed openly.
Questions about this document can be sent to maulanayusupp@gmail.com.